Returns Policy for Wroxham Saddlery
If for any reason you would like to return a product purchased from our website, just pop it back to us within 14 days and we will happily refund or exchange it. Check you have put the returns form in the parcel so we have your order details! Returns are at your expense.
- Make sure the goods are in perfect condition, in original packaging, with labels. Fill in and pop the returns form in the parcel.
- Return within 14 days of purchase. Remember to keep a proof of postage, as parcels are not our responsibility until they reach us.
- You’ll receive a refund to the card the goods were purchased from, or exchanged goods, whatever your preference. If goods were purchased with a gift card we will replace with a gift card.
Easy!!If goods are deemed to be worn or have signs of wear and tear, they will not be refunded and will be returned to you at your expense. We will process refunds as soon as possible on receipt of goods, please allow up to 14 days. If you wish to cancel an order, please phone Wroxham Saddlery 01603 783995 Mon-Sat 9am-6pm. Providing the order has not already been dispatched we will cancel it for you. If you cancel after dispatch you will be liable for postage and return costs. If you have any problems or questions please phone us 01603 783995 and we’ll be happy to help.